Shipping & Returns

Orders are generally processed within 1–2 business days, excluding weekends and holidays.

Rally for Serve Sports LLC currently ships merchandise within the United States. Available shipping methods, charges, taxes, and estimated delivery times are shown at checkout. Shipping may be provided through USPS, UPS, or another available carrier based on the order and destination.

Any delivery date shown at checkout is an estimate and is not guaranteed unless expressly stated otherwise. Carrier delays, weather, address issues, peak shipping volume, and other circumstances outside our control may affect delivery.

When tracking is available, tracking information will be provided with the shipping confirmation.

Eligible merchandise may be returned within 30 days of the original purchase date.

For discretionary returns:

• Pressurized padel-ball tubes must be unopened and factory sealed.
• Apparel must be unworn, unwashed, and returned with tags attached.
• Headwear must be unworn and clean.
• Overgrips must be unused and unopened.

Customers are responsible for return shipping for discretionary returns. Rally for Serve will cover reasonable return shipping for merchandise that arrives defective, damaged, or incorrect.

Items expressly identified as final sale at the time of purchase are not eligible for discretionary return.

Before sending merchandise back, contact us through the Contact page and provide the order number, item, and reason for the return.

We will confirm eligibility and provide return instructions.

Do not send merchandise back before receiving return instructions.

Once an eligible return is received and inspected, approved refunds will be issued to the original payment method within 5 business days.

Original shipping charges are not refundable for discretionary returns. If the return results from a defective, damaged, or incorrect item, applicable shipping charges will also be addressed as part of the resolution.

A bank or card issuer may require additional time to post the refund after it has been issued.

Direct exchanges are not offered at launch. If you need a different item, contact Rally before returning the merchandise so available options can be confirmed.

Email shop@rallyforserve.com promptly with the order number and a description of the issue. For damaged, defective, or incorrect merchandise, include clear photographs of the item and packaging when reasonably possible. For a shipment marked delivered but not received, include tracking information and confirmation of the delivery address.

We will review the order and available carrier information and work with you on an appropriate resolution. Nothing in this policy limits any rights that cannot legally be waived.